Laser Lounge at 1327 Ocean Avenue STE I, Santa Monica, California.

continue from the last review...

Then it means I need to wait for another three months to see the result, all in the meanwhile, I tried to contact them about the pictures they've taken for me, and nothing. Never heard back from them. So I took my own photos in order to have comparison. Now between the small area and low area she's done procedure, I have a bump in between. Thanks to her "adjustment", I've got more problems that I am scared to bring up to her. (I will attach more photos later.) Because every time she denies her mistake, so I thought, what's the point, I will just tell her when I came to the laser appointment to speak in person.

I also want to mention in the initial set up, we agreed to do two areas for 1800 (each area for 900), and we agreed the second area will be determined to proceed after seeing the first treatment area result. As also being advised, I won't see the result after three month. So I waited because she completely messed up the first area and I was in dispute with them on correction of the first area the entire time. Not that I wanted to do the second area anymore because of how much I had to go through the first time, but she called me one day and told me my rate will need to go up because i didn't do the second area in that promotion time ("lol" is all i have left to say). I happily agreed to not do the second area, paid her extra 100 bucks for the lousy job she did on my back, even though we agreed on 900 for one area. I simply decided it's pointless to argue with her for all the crazy inconsistency she presented.

And today it just proved my point again - she completely lost her manner, got so defensive with the issues I addressed, refused to listen, and yelled at me on the phone - how am I supposed to go back to trust them to work on me? She cancelled my appointment right on the phone and right when I was to park and walk there.

I have to say I would never trust Patty at this point. She kept on changing her mind, she couldn't do basic math calculations, and she certainly doesn't know what she's talking about most of the. and what's worse she gets defensive when told she's wrong. Very hard to work with if you have a problem with her directly - she will never admit she's made a mistake or she's on the wrong side.

So I guess this is a place you just get your fingers crossed for "nothing goes wrong", otherwise you will be dealing with an emotional beast that pounding you down for their own wrong-doings.

Rachel